Privacy Policy

Last updated: March 20, 2025

This Privacy Policy describes how Tiamo Jewellery (“the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit www.tiamojewellery.com (the “Site”), use our services, make a purchase, or otherwise interact with us in connection with the Site (together, the “Services”). In this Privacy Policy, “you” and “your” refer to any person using the Services, whether as a customer, visitor, or any other individual whose information we collect.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Policy at any time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site and update the “Last updated” date. Any additional actions required by law will also be taken.

Collection and Use of Your Personal Data

We collect different types of personal data depending on how you interact with the Site. This data may be used to contact you, provide our Services, comply with legal obligations, enforce our terms, and protect our rights and those of our users.

Data you provide directly:

Contact details: name, address, email, phone number
Order information: billing/shipping address, payment details
Account information: login credentials, passwords, security questions
Customer support: any information provided during communications

Some Site features may require you to provide this data. If you choose not to, certain Services may not be available.

Data collected automatically:
Through cookies and similar technologies (pixels, SDKs, etc.), we automatically collect information such as IP address, browser type, device, pages viewed, and interactions.

Data received from third parties:
We may also receive information from:

Shopify (our e-commerce platform provider)
Payment processors (bank or card-related information)
Advertising or email/ads tracking partners

All such data is processed in accordance with this Policy.

How We Use Your Data

We use your personal data to:

Provide products and services: process payments, fulfill orders, manage accounts, returns/exchanges, order notifications
Marketing and advertising: send you personalized offers (email, SMS, mail)
Security and fraud prevention: detect misuse and secure your account
Service improvement and support: respond to requests and improve our relationship

Legal basis for EEA residents: our legitimate interests under Article 6(1)(f) GDPR.

Cookies

We use cookies to personalize the Site, save your preferences, measure performance, improve our Services, and target advertising.
Details on Shopify’s cookies: https://www.shopify.com/legal/cookies

You can disable cookies in your browser settings, but doing so may affect certain Site features.

Sharing Personal Data

We may share your data with:

Technical, payment, logistics, or cloud service providers
Business and marketing partners
Affiliates within our group
Authorities when required by law or in case of disputes
In connection with mergers or business transfers

Categories shared include:
Contact and order information; browsing data and approximate geolocation (via IP).

Third-Party Sites

The Site may contain links to third-party websites. We are not responsible for their privacy or security practices. Please review their policies when visiting those sites.

Children’s Data

The Services are not intended for children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us at support@tiamojewellery.com

Security and Retention

We implement reasonable security measures. However, no data transmission is completely secure. Please do not send sensitive information through unsecured channels.

We retain data for as long as necessary to fulfill the purposes described, including account management, legal compliance, and dispute resolution.

Your Rights

Depending on your place of residence, you may have rights such as:

Right of access
Right to deletion
Right to rectification
Right to data portability
Right to object to processing or sharing
Right to withdraw consent
Right to appeal a refusal

To exercise your rights, contact us at support@tiamojewellery.com
We may require proof of identity.

Complaints

If you wish to file a complaint, please contact us first. You may also contact your local data protection authority.
EU authority list: https://edpb.europa.eu/about-edpb/about-edpb/members_en

International Users

Your data may be transferred outside your country of residence, including outside the EU. We rely on Standard Contractual Clauses or other legal mechanisms to protect your data.