Frequently Asked Questions

When will I receive my order?

To offer the best prices, we ship directly from our manufacturers or suppliers.
This may slightly extend delivery times compared to what you may be used to.

Order cut-off time: 5:00 PM (GMT+01:00)
Processing time: 1–3 business days
Tracking: A tracking number will be emailed to you once your order is processed.
Please note: tracking may take 1–3 days to update.

Delivery time:
Orders typically arrive within 6–9 business days after shipment.
We ship with USPS or equivalent carriers — always free of charge!

If you have any questions about delivery, feel free to contact us anytime at:
📧 support@tiamojewellery.com

My order is late — where is it?

In most cases, orders arrive within the expected timeframe.
If your order does not arrive within 3 business days after the estimated delivery date, please contact us:
📧 support@tiamojewellery.com

What are the shipping fees?

Shipping is 100% free, no matter the order value or destination (within our service areas).

Which payment methods do you accept?

We offer secure and convenient payment options:

PayPal
Visa
Mastercard
American Express
Apple Pay
Google Pay

All payments are SSL-encrypted for maximum security.

I only received part of my order — what is happening?

Orders may occasionally be shipped in separate packages, for example when:

Items come from different suppliers
The total weight requires separate shipments

Don’t worry — missing items are usually delivered within 1–3 business days.

What if my order arrives damaged?

If your item arrives damaged, please contact us right away:
📧 support@tiamojewellery.com

To assist you quickly, please include photos of the damaged item in your email.
Do not return the product before contacting our customer service — we will find a suitable solution for you.

I ordered the wrong product / it doesn’t suit me / I want to return it — what should I do?

If you would like to return an item, please contact us:
📧 support@tiamojewellery.com
We will review the best option together.
Return shipping costs are at the customer’s expense unless otherwise agreed.